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IT Basic Skills Training Program

Master essential computer skills and launch your career in information technology

Become a certified IT technician with our comprehensive course!

Course Overview

Our IT Basic Skills program equips you with the fundamental technical knowledge needed in today's digital workplace. From computer hardware and software to troubleshooting and network basics, we cover everything you need to launch your career as an IT support professional.

Duration

12 Weeks (Full-time) / 16 Weeks (Part-time)

Batch Size

Maximum 20 students

Prerequisites

Basic computer literacy, no prior technical experience required

Certification

Industry-recognized certification upon completion

IT Basic Skills Overview

Course Curriculum

Our comprehensive curriculum is designed by industry experts to ensure you master the most in-demand IT support skills.

Computer Hardware Fundamentals

  • 1. PC Components
    • 1.1. Motherboards
    • 1.2. CPUs
    • 1.3. Memory (RAM)
    • 1.4. Storage Devices
    • 1.5. Power Supplies
  • 2. Peripheral Devices
    • 2.1. Input Devices
    • 2.2. Output Devices
    • 2.3. Interface Types
    • 2.4. Device Drivers
  • 3. Computer Assembly
    • 3.1. Building a PC
    • 3.2. Hardware Upgrades
    • 3.3. Troubleshooting Hardware Issues
    • 3.4. Preventive Maintenance

Operating Systems

  • 1. Windows
    • 1.1. Installation and Configuration
    • 1.2. System Administration
    • 1.3. Windows Registry
    • 1.4. Command Line Tools
    • 1.5. Windows Troubleshooting
  • 2. Linux
    • 2.1. Linux Distributions
    • 2.2. Command Line Basics
    • 2.3. File System Management
    • 2.4. User Administration
    • 2.5. Basic Shell Scripting
  • 3. macOS
    • 3.1. macOS Interface
    • 3.2. System Preferences
    • 3.3. Terminal Commands
    • 3.4. macOS Troubleshooting

Networking Basics

  • 1. Network Concepts
    • 1.1. Network Types
    • 1.2. IP Addressing
    • 1.3. TCP/IP Protocol Suite
    • 1.4. OSI Model
  • 2. Network Hardware
    • 2.1. Routers and Switches
    • 2.2. Wireless Access Points
    • 2.3. Network Cables
    • 2.4. Network Interface Cards
  • 3. Network Setup
    • 3.1. Home Network Setup
    • 3.2. Small Office Network
    • 3.3. Network Troubleshooting
    • 3.4. Network Security Basics

IT Security Fundamentals

  • 1. Security Concepts
    • 1.1. Security Principles
    • 1.2. Common Threats and Vulnerabilities
    • 1.3. Defense in Depth
    • 1.4. Security Policies
  • 2. Security Tools
    • 2.1. Antivirus Software
    • 2.2. Firewalls
    • 2.3. Encryption
    • 2.4. Password Management
  • 3. Security Best Practices
    • 3.1. Safe Web Browsing
    • 3.2. Email Security
    • 3.3. Data Backup Strategies
    • 3.4. Physical Security

Troubleshooting and Support

  • 1. Troubleshooting Methodology
    • 1.1. Problem-Solving Approach
    • 1.2. Identifying Issues
    • 1.3. Diagnostic Tools
    • 1.4. Documenting Solutions
  • 2. Common IT Issues
    • 2.1. Hardware Failures
    • 2.2. Software Crashes
    • 2.3. Network Connectivity
    • 2.4. Performance Problems
  • 3. Customer Service Skills
    • 3.1. Communication Techniques
    • 3.2. Remote Support Tools
    • 3.3. Ticket Management
    • 3.4. Service Level Agreements

Office Productivity Tools

  • 1. Microsoft Office Suite
    • 1.1. Word
    • 1.2. Excel
    • 1.3. PowerPoint
    • 1.4. Outlook
  • 2. Google Workspace
    • 2.1. Google Docs
    • 2.2. Google Sheets
    • 2.3. Google Slides
    • 2.4. Gmail and Calendar
  • 3. Collaboration Tools
    • 3.1. Microsoft Teams
    • 3.2. Slack
    • 3.3. Zoom
    • 3.4. Project Management Tools

Book a Free Session

Reserve your spot in our upcoming free IT Basic Skills training session and discover how our program can help launch your tech career.

Your session has been booked successfully! We'll contact you shortly to confirm your booking.

Career Progression

Follow your journey from entry-level positions to advanced roles in the IT industry

Beginner Level

0-2 Years

Intermediate Level

2-5 Years

Advanced Level

5+ Years

IT Help Desk Technician

Provide first-line technical support to users with computer and software issues

Average Salary: £25,000 - £32,000

Technical Support Specialist

Solve hardware and software problems for customers and employees

Average Salary: £28,000 - £35,000

Computer Technician

Repair, maintain and upgrade computer hardware and peripherals

Average Salary: £26,000 - £35,000

IT Support Specialist

Provide advanced technical support and manage system configurations

Average Salary: £35,000 - £45,000

Network Technician

Install, configure and troubleshoot network infrastructure

Average Salary: £38,000 - £48,000

Systems Administrator

Manage and maintain computer systems and servers

Average Salary: £40,000 - £55,000

IT Manager

Lead IT teams and develop technology strategies

Average Salary: £55,000 - £75,000

IT Infrastructure Manager

Oversee all aspects of IT infrastructure and operations

Average Salary: £65,000 - £85,000

Chief Information Officer

Direct organization-wide IT strategy and operations

Average Salary: £90,000 - £150,000+

Ready to Start Your IT Career Journey?

Join our next batch and transform your career with in-demand skills.

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What Our Students Say

The hands-on training really helped me understand complex technical concepts. Within 2 months of completing the course, I landed a job as an IT support specialist!

David Thompson

IT Support Specialist at TechCorp

Coming from a non-technical background, I was worried about keeping up. The instructors were incredibly supportive, and the curriculum was well-structured for beginners.

Lisa Rodriguez

Help Desk Technician at Global Solutions

Frequently Asked Questions

Do I need technical experience to take this course?

No prior technical experience is required. Our course is designed for beginners and starts with the fundamentals. Basic computer literacy (ability to use a computer for everyday tasks) is helpful, but we'll teach you everything else you need to know.

How much time should I dedicate per week?

For the full-time program, expect to dedicate 25-30 hours per week. For the part-time program, we recommend 12-15 hours per week including classes and assignments.

Will there be job placement assistance?

Yes, we offer comprehensive career support including resume building, interview preparation, and connections with our hiring partners. Our placement rate is over 85% within three months of course completion.

Is there a certificate upon completion?

Yes, upon successfully completing the course and final project, you'll receive an industry-recognized IT Basic Skills certification from White Fire. We also help prepare students for popular industry certifications like CompTIA A+.

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